- Why cant I put in what colour & size I want in the 'product' page?
Due to restrictions on Big Cartel you'll need to put those details in on the Paypal page instead. There's a little box called 'Instructions for seller' where you can put it all in. You can instead email us after purchase with all your details.
- I can't find a size chart. What size should I buy?
We'd rather you included your measurements into the Paypal page. That was we can make everything to fit you perfectly. It only takes a few minutes to take them down, usually we'll ask for bust, waist and hips in inches and also bra size and height.
- Why aren't there zips in the back of halterneck tops & dresses?
At Jane Doe we think the great thing about latex is how smooth it is once its on, and a great big plastic zip just upsets that perfect line. So it's better to wriggle into an item if you can rather than put a zip in where it's not strictly nessicary. Of course there will be a zip in high neck tops & dresses, and jackets.
- Can I come work with you?/Intern for uni work?
Im afraid not.
- Do you have a shop where I can try things on?
At the moment no, everything is done online. But it does mean that when you place an order you're recieving a custom, made to measure piece every time!
-Im a model, can I have a discount if I send you photos? Or do you lend items for shoots?
Im afraid no discounts are offered in exchange for photos, as you can imagine a lot of customers are models so if all had discounts it'd be half all business! You are more than welcome to send photos in, or put them up in the 'fan page' on facebook.
Lending is very limited and conditions are that the end result must be benefical, i.e exceptional shots and/or tear sheets. Clothes MUST be returned properly washed and talc'ed and if not a fee will be charged.
- I changed my mind, i want to cancel my order. Can I have my money back?
I'm afraid not, once orders go through refunds will not be given unless in unusual circumstances. If you decide you want to change what you have ordered please email as soon as possible as it may be fine to change and adjust any payment if you choose something priced higher.